Knowledge Manegment Systems Essay Research Paper WEBSTER

Knowledge Manegment Systems Essay, Research Paper

WEBSTER UNIVERSITY

KNOWLEDGE MANAGEMENT SYSTEMS.

TIMOTHY W. HYDE

COMP 5910

31 Mar 98

TABLE OF CONTENT

TABLE OF CONTENT ii

INTRODUCTION 1

WHAT IS A KNOWLEDGE MANAGEMENT SYSTEM 1

Technologies 2

WHY USE IT 2

Advantages 2

GOAL 3

SAMPLE PRODUCT 3

WINCITE 5.0 3

INTRASPECT 1.5 4

CHANNELMANAGER 2.0 4

Premise #1 4

Premise #2 4

BACKWEB 4.0 5

CONCLUSION 5

WORK CITED 6

INTRODUCTION

In today’s information based society, knowledge is power. By knowing their

customers a business will have the ability to build products coveted by their customers.

If a company is to get ahead in business today, they need to have a firm grasp on how to

get the best production out of their employees. One way to help employees be all they

can be is to provide them with the tools necessary to do their job. With the explosion of

the service industry, today more than ever what employees need to do their job is

information. Information about warehouse and store inventories, hot and cold selling

merchandise and most importantly information about the customers they service.

Software developers have heeded the call of the corporate leaders and are creating

technology to help managers collect the data they need and put it in a useful form. This

paper will discuss the emerging knowledge management systems being used today, in an

attempt to take advantage of the enormous databases which have been created.

WHAT IS A KNOWLEDGE MANAGEMENT SYSTEM

Knowledge management is at various stages of development in American

businesses. Some companies are just taking their first steps toward identifying and

organizing the components of their information systems. Others have already recruited

knowledge managers and are looking to revamp and improve established system. The

tools a majority of these companies are using in the renovation efforts are knowledge

management systems.

A knowledge management system is a software tool that is intended to assist,

through knowledge processing functions, users who desire to retrieve and manipulate

information for different applications. The various tools of such a framework should help

users to originate and organize ideas or understand and communicate ideas more easily

and accurately than can be done with most current tools. A knowledge management

systems is an integrated multifunctional system that can support all main knowledge

management and knowledge processing activities.

Knowledge management systems are difficult to understand because the business

processes it strives to computerize doesn’t exist in the real world for most organizations.

Unlike replacing a machine such as a typewriter or an office procedure such as document

control, businesses have been trying unsuccessfully throughout the 20th century to make

knowledge management a reality. Excluding those companies whose entire business is

knowledge management, there’s no obvious, proven model to follow. However,

knowledge management can be described by stepping back from technologies and

products and taking a high-level view of the business issues before jumping into

technology-based solutions.

A Knowledge management system is a program that provides companies the ability

to gather its collective expertise. Valued at $1.5 billion in 1996 and slated to increase to

$5 billion annually by 2000, the development of knowledge management systems is big

business. The appeal of knowledge management reaches all types of firms, including

automakers and consulting firms. With the decentralization of many businesses the focus

on knowledge management has increased. Many of today’s managers fear that corporate

knowledge is being wasted because no one knows what vast knowledge exists.

Technologies Involved

Knowledge Management software helps support its users in their efforts to collect

information, to organize it, to collaborate around it, thus allowing a means to search and

discover knowledge contained in the group memory, so that it can be reapplied or

extended, and reused. It does this by using a server to capture information from various

electronic information sources This allows individuals and groups to capture information,

together with its context, into the group memory from which it can be accessed from the

user’s desktop and across the enterprise.

A knowledge management systems are composed of a variety of technologies

including; intranets, data warehousing, decision-support tools, and groupware to name a

few. About half of the companies recently surveyed by Delphi Consulting are creating

systems which intranet technology to improve their knowledge management, while

another 25 percent plan to do so in the near future. Similarly, one-third of developer

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