The Importance Of Communication And Teamwork Among

The Flight And Cabin Crew Essay, Research Paper

The Importance of Communication and Teamwork Among the Flight and Cabin Crew

TABLE OF CONTENTS

ABSTRACT 4

INTRODUCTION 5

Background 5

Purpose/Audience 5

Sources 5

Limitaions 5

Scope 5

COLLECTED DATA 5

Importance of Communication Among the Crew 5

Main Cause of Aircraft Accidents 6

Duties of the Crew Members 7

Expectations of the Crew 7

The Crew is a Team 8

Intimidatin in the Cockpit 8

Cabin Crew is a part of the Team 9

Trusting the Crew’s Judgment 9

Crew Resource Management (CRM) 9

Outline of CRM Training 10

LOFT Training 10

Organizing Resources and Priorities 11

CONCLUSION 11

Summary of Findings 11

Interpretation of Findings 11

REFERENCES 13

ABSTRACT

The majority of aircraft accidents are caused by human error, and an accident or

incident is linked together by a chain of errors. Most of these accidents could

have been avoided by the crew if they would have been communicating to each

other better. Some common errors that occur among the crew are poor task

delegation, assertiveness, and distractions. Crew training in communication and

teamwork will increase the crews’ performance level. Programs like Crew Resource

Management (CRM) have been developed to try to help the crews work together and

reduce the human factor in accidents. CRM includes training in

leadership/followership, assertiveness, management, communication, teamwork,

decision making, and task delegation. Through programs like CRM crews learn to

work together as a team, and when they are working together it is less likely

there’ll be an accident.

INTORDUCTION

Background

The cause for most aircraft accidents (65%) are by crew error (FAA News,

1996). When the Crews performance level is low due to poor teamwork and

communication this is when accidents happen. How can crew error be reduced. Even

though human error can’t be reduced completely through constant training and

effort by the crew performance will increase and accidents will be reduced.

Purpose/Audience

This report is intended for a general audience and will show how

important it is for the flight and cabin crew to work together and communicate

as a team. This report will also examine the CRM program.

Sources

Sources have been obtained for this report from the Internet and from

the Waldo Library, Western Michigan University, Kalamazoo, Michigan.

Scope

Teamwork and communication are a critical factor in the crew’s operation

of aircraft. Accidents can be prevented when these two factors are considered.

COLLECTED DATA

Importance of Communication amoung the Crew

People communicate to each other every day. From a kids talking to their

parents about their report card, to doctors working in an operating room. In

order for us to understand one another we must be clear in what we say. For

instance, if a doctor tells a nurse to pull a certain plug on a machine, he’d

better be clear on what he says or the nurse might end up harming a patient.

Likewise, the cabin and flight crew must work together.

In a typical cockpit the flight crew is very busy, and they need to be

well organized to handle the many tasks they perform. They need to communicate

properly and clearly for safe operations, if they don’t their actions could

result in a tragedy.

Main Cause of Aircraft Accidents

Mechanical problems and technical malfunctions do contribute to aircraft

accidents, but human error is the main cause, accounting for 65% of the

accidents (FAA News, 1996). See the pie chart in figure 1. This figure is quit

high, and if it were possible to reduce human error the accident rate would

drop significantly. Accidents that occur because of human error are not a direct

result of just one error but of a chain of errors. The human error chain results

when one bad decision leads to another which leads to the accident. The question

is, how can we reduce human error in the cockpit. Studies have shown that most

incidents could have been prevented if communication and leadership skills were

improved.

Duties of Crew Members

In order to have a clear understanding of who’s involved in the crew,

these positions with their duties will be discussed. There are usually 2-3

flight crew members and 1-3 flight attendants aboard an airliner. In the flight

deck are the Captain, Co-pilot and flight engineer. When there are only two

flight crew members there’s no flight engineer. (this is to reduce costs). The

Captain is the Pilot in Command (PIC). He/she has the final authority of all

decisions and all responsibility rest on his/her shoulders. The Co-pilot assists

the Captain in his/her duties, like calculating fuel consump

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